Privacy Policy

Privacy Policy

This Privacy Policy outlines how KialaRise (the “Site,” “we,” “our,” or “us”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from our website. We are committed to safeguarding your privacy and ensuring that your personal information is protected in accordance with applicable privacy laws.

Contact Us

If you have any questions about this Privacy Policy, require further clarification, or wish to file a complaint, please reach out to us via email or use our contact page for assistance. You can also contact us at the following address:

KialaRise
4231 Balboa Avenue, #1255
San Diego, CA 92117
United States
info@kialarise.com

Collection of Personal Information

When you interact with our Site, we collect various types of personal information, including details about your device, purchase behavior, and any interactions with our customer support services. This information is essential for providing a seamless experience, fulfilling your orders, and improving the overall functionality of the Site.

Below are the types of personal information we collect and the reasons for collecting them:

  1. Device Information

    • Purpose: To ensure our Site functions properly for you, conduct analytics, and optimize user experience.
    • Source: Automatically collected through cookies, log files, web beacons, and similar tracking technologies when you access our Site.
    • Disclosure: Shared with our service provider for analytics purposes.
    • Information Collected: Web browser version, IP address, time zone, cookie information, product views, search terms, and interactions with the Site.

  2. Order Information

    • Purpose: To process your purchases, facilitate payments, arrange for shipping, and communicate order details such as invoices and confirmations. We also use this information to screen for potential fraud.
    • Source: Directly collected from you.
    • Disclosure: Shared with our payment processor.
    • Information Collected: Name, billing and shipping addresses, payment information (credit card details, email, and phone number).

  3. Customer Support Information

    • Purpose: To address your inquiries, resolve any issues, and improve our service.
    • Source: Provided by you when you contact customer support.
    • Disclosure: Shared with our customer support service providers, as necessary.

Minors

The Site is not intended for individuals under the age of 15. We do not intentionally collect or solicit personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete such data.

Sharing of Personal Information

We share your personal information with trusted service providers to facilitate the delivery of our services, including processing payments, shipping orders, and customer support. The following third parties may have access to your personal data:

  • Payment Processors: We use a third-party payment processor to handle your transaction data securely.
  • Legal Compliance: We may disclose your personal information to comply with legal obligations, respond to subpoenas, or protect our rights.

Behavioral Advertising

We may use your personal information to provide targeted advertisements or marketing communications based on your interests and browsing behavior. Some of the technologies and services we use include:

  • Google Analytics: This service helps us understand how customers interact with our Site. You can learn more about Google’s data usage here and opt-out here.
  • Advertising Partners: We may share information about your interactions with the Site and ads on third-party sites with our advertising partners to optimize our ad targeting.
  • Opt-Out: You may opt out of targeted advertising by visiting the following platforms:

For additional information on targeted advertising, you can visit the Network Advertising Initiative.

Use of Personal Information

We use your personal information for several purposes, including but not limited to: offering products for sale, processing payments, fulfilling orders, and providing updates on new products and services.

Lawful Basis for Processing (EEA Residents)

If you are a resident of the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Consent: When you provide consent for processing your personal data.
  • Contract Performance: To fulfill our contractual obligations with you.
  • Legal Obligation: To comply with legal requirements.
  • Vital Interests: To protect your vital interests or those of another individual.
  • Legitimate Interests: For legitimate business interests, provided these do not override your rights and freedoms.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. If you wish to request the deletion of your personal data, please contact us.

Automated Decision-Making

We may use automated decision-making tools for fraud prevention purposes, including temporary blacklisting of IP addresses and credit cards. This decision-making is not legally binding and does not have a significant impact on your rights.

Your Rights (EEA Residents)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • The right to access your personal data.
  • The right to request corrections or updates to your personal information.
  • The right to request deletion of your personal information.
  • The right to data portability, allowing you to transfer your data to another service.

If you would like to exercise these rights, please contact us.

Cookies and Tracking Technologies

We use cookies to enhance your experience on the Site. Cookies help remember your preferences and provide us with information on how you interact with our Site. You can manage cookie preferences through your browser settings.

For a full list of cookies used on our Site and their purposes, please refer to the section on Cookies Necessary for the Functioning of the Store and Reporting and Analytics.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals sent by your browser, as there is no standard industry practice on how to handle such signals.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.