FAQ
PRODUCT & PERFUME
Are your perfumes original?
Our perfumes are inspired by popular designer and niche fragrances. While not original branded perfumes, our high-quality oils match up to 99% of the scent, offering exceptional quality at an accessible price.
Yamenfen is part of Kiala Rise’s exclusive line of 125ml Eau de Parfums — independently created with care and passion, made in France and sold from Portugal. Each fragrance carries its own identity, rooted in Middle Eastern elegance and spiritual depth.
Are you affiliated with the original brands?
No, we are completely independent and have no connection to the original brands. Our perfumes are uniquely developed using carefully sourced oils and ingredients in our own laboratories.
How long does the scent last?
Our Eau de Parfum typically lasts 8 to 10 hours on the skin and up to 3 to 4 days on clothing. Longevity may vary depending on skin type, scent, and application method. For a longer-lasting fragrance, apply on moisturized skin or layer with a neutral oil. Avoid rubbing after spraying.
What are warm spots and why are they important?
Warm spots are areas where blood vessels are close to the skin, like wrists, neck, behind ears, and inside elbows. Heat intensifies the scent and helps it last longer.
How do I apply perfume best?
Spray on warm spots and avoid rubbing, as it breaks down the fragrance. For longer-lasting scent, apply a little vaseline or neutral oil before spraying.
What bottle sizes do you offer?
Yamenfen is available in a 125ml bottle — designed for those who seek depth, longevity, and distinction. Other formats are not currently offered for this fragrance.
What if a fragrance is sold out?
Sign up for our newsletter to get the latest updates. You can also contact us through our website, WhatsApp, or social media for restock info or any questions.
ORDERING & PAYMENT
How do I place an order?
Add your desired products to the cart and follow the checkout steps. You will receive an order confirmation by email.
What payment methods do you accept?
We accept MB WAY, PayPal, Apple Pay, Google Pay, Visa, Mastercard, American Express, UnionPay, and more.
Can I change my order after placing it?
Contact us within 2 hours to modify your order. After that, your package may already be processed.
I didn’t receive a confirmation email. What should I do?
Check your spam folder first. If you still can’t find it, contact us via email or the contact form.
SHIPPING & DELIVERY
Do you ship internationally?
Yes — we ship worldwide. Delivery times vary by region, but most orders arrive within 3 to 5 business days.
What are the shipping costs?
Shipping fees start from €3,50. Free shipping on orders over €35. Below this amount, a fixed shipping fee applies.
How long does delivery take? Orders ship within 1–3 business days. You will receive a tracking number once your package is on its way. Most deliveries arrive within 3–5 business days, depending on your location.
My order is delayed. What now?
Check your tracking link. If the package is stuck or you haven’t received updates, contact us and we’ll assist you.
What if my perfume arrives damaged?
Send us a photo and your order number within 48 hours of receiving your package, and we will work on a solution.
RETURNS & EXCHANGES
Can I return a perfume?
Due to hygiene reasons, only unopened products can be returned within 14 days.
Who pays return shipping?
Return costs are your responsibility, unless the product was damaged or sent incorrectly.
Can I exchange a product? Exchanges are possible only for unopened products within 14 days. Contact us to arrange this.
What if I’m not satisfied?
If you're not satisfied, feel free to contact us — we’ll find a solution together. We recommend reading the scent description carefully before ordering.
USAGE & TIPS
Can I spray perfume on clothes?
Yes, but always test on a small, hidden area first. Some fabrics can discolor.
Are your products vegan and cruelty-free?
Yes, our perfumes are cruelty-free and mostly vegan.
ABOUT KIALA RISE
What does “Fragrance of the Day” mean?
It’s our way to celebrate scent — each day we feature a fragrance that fits your mood, moment, or outfit.
How do I join the community?
Follow us on social media, share your scents with #KialaRise, and get inspired by others.
How can I contact you?
You can reach us by email, through our contact form, WhatsApp, or via social media DMs.
Have questions or want to collaborate?
Send us an email, WhatsApp, or DM — we’d love to hear from you. You can also reach out through our Contact Us page on the website.