Privacy Policy

This Privacy Policy explains how Kiala Rise ("we", "us", "our", or "the Site") collects, uses, stores, and shares your personal information when you visit or make a purchase on our website. We  are committed to protecting your privacy and handling your data in accordance with applicable privacy laws.

Contact Us
If you have any questions about this Privacy Policy, need further clarification, or would like to file a complaint, please contact us at:

Kiala Rise
Email: info@kialarise.com
Address: Av. das Forcas Armadas 2, 1600-082, Lisboa, Portugal
Or via our Contact Page

Personal Information We Collect
When you use our Site, we collect certain personal information to provide you with a smooth experience, process your orders, and improve our services. This includes:

Device Information

  • Purpose: To ensure our website works correctly, to analyze user behavior, and to improve performance.
  • Collected Automatically: Via cookies, log files, web beacons, and similar technologies.
  • Data Collected: Browser type and version, IP address, time zone, cookie data, product views, search terms, and general usage.
  • Sharing: With analytics partners.

Order Information

  • Purpose: To fulfill orders, handle payments, arrange delivery, send order confirmations, and prevent fraud.
  • Collected From You: During checkout or order placement.
  • Data Collected: Name, billing and shipping addresses, payment details (e.g. credit card), email address, phone number.
  • Sharing: With payment processors and shipping partners.

Customer Support Information

  • Purpose: To assist with your inquiries and improve our customer service.
  • Collected From You: When you reach out to our support team.
  • Sharing: With customer support service providers if needed.

Minors
Our Site is not intended for individuals under the age of 15. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

How We Share Your Information
We only share your data with trusted third parties when necessary to deliver our services:

  • Payment Processors: To securely handle transactions.
  • Shipping & Fulfillment: For delivering your orders.
  • Legal Obligations: If required to comply with law, legal processes, or protect our rights.

Behavioural Advertising
We may use your data to serve personalized ads and marketing based on your browsing habits. This includes:

  • Google Analytics: To better understand how customers use our Site. You can opt out here.
  • Advertising Partners: We may share your browsing data with advertising platforms to help personalize ads on other websites.

How We Use Your Information
Your personal data may be used to:

  • Offer and deliver products
  • Process payments and manage orders
  • Communicate order updates
  • Improve the Site and our services
  • Send you updates and promotional content (if you opt-in)

Legal Basis for Processing (EEA Residents)
If you reside in the European Economic Area (EEA), we process your information under the following legal bases:

  • Consent
  • Contractual necessity
  • Legal obligation
  • Vital interests
  • Legitimate business interests, where they don’t override your rights

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal and reporting requirements. If you would like your data deleted, please contact us.

Automated Decision-Making

We may use automated tools to prevent fraud, including temporary blacklisting of IP addresses and payment methods. These systems do not result in legally significant decisions.

Your Rights (EEA Residents)

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or updates
  • Request deletion of your data
  • Data portability (transfer your data to another provider)

To exercise your rights, please contact us.

Cookies and Tracking Technologies
We use cookies to enhance your experience. These help us remember preferences and gather insights into how our Site is used. You can manage cookie settings in your browser.

For a full list of cookies and purposes, refer to our “Essential Cookies” and “Analytics” sections in our Cookie Notice.

Do Not Track
We do not change our data collection practices in response to “Do Not Track” signals, as there is currently no consistent industry standard for handling them.

Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.