Help & Support

At Kiala Rise, we´re committed to offering high-quality products and smooth, reliable shopping experience. Your satisfaction is important to us, which is why we offer a 14-day satisfaction guarantee and clear, easy return process.

Cancellation Policy
You can cancel your order within 24 hours of placing it.

After that, your order may be already be in progress and cancellation may no longer be possible.

If cancelled within the 24-hour window, we will process your refund within 10 business days.

Returns and Refunds
You have 14 days from the delivery date to request a return.

To qualify for a refund, items must be:

Unused
In their original packaging
In perfect, resaleable condition

We do not accept returns for used, opened, or damaged products.

How to Request a Return

1. Contact us by email within 14 days of receiving your order.
2. Include your order number and the reason for your return.
3. Wait for our approval before sending anything back.
4. Once approved, return the product in its original packaging. Be sure to include your order number and your name for smooth processing.

Refunds will be issued within 14 days of receiving and inspecting your return.

Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery.

To report a damaged item: